At Bastani Bags, we take pride in offering handcrafted Sambalpuri and Odisha Handloom bags made with care and attention to detail. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All tags, packaging, and accessories must be intact.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during sale or promotional offers.
  • Customized or personalized products.
  • Products damaged due to misuse or improper handling.
  • Minor variations in color, weave, print, or texture, as these are natural characteristics of handcrafted handloom products.

3. Return Process

To initiate a return:

  1. Email us at info@bastanibags.com.
  2. Include your order number and clear photos of the product.
  3. Our team will review your request within 2–3 business days.
  4. If approved, return instructions will be shared with you.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges only for:

  • Damaged products
  • Defective products
  • Incorrect items received

Exchange requests must be submitted within 7 days of delivery.

6. Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order.
  • Once the order has been processed or shipped, cancellation requests cannot be accepted.

7. Damaged Package on Delivery

If the package appears damaged upon delivery:

  • Take photos before opening the package.
  • Contact us immediately within 24 hours of delivery.

8. Contact Us

For return, refund, or exchange assistance:

Bastani Bags
📧 Email: info@bastanibags.com
📞 Phone: +91 70088 07996
📍 Odisha, India